FAQ,s
Is the jewelry waterproof and tarnish-resistant?
All our jewelry is considered waterproof and tarnish-resistant! Our pieces are either Gold Filled, Silver S925 or e-coated plating, which involves applying a protective, electroplated coating to enhance durability and prevent tarnishing.
We hope you wear our jewelry every single day- in the shower and the bed, If you prefer your jewelry to stay bright and shiny, we do recommend removing your jewelry when you shower and lotion. Keep your pieces away from alcohol and alcohol derivative products. It is costume jewelry and not solid gold so the color will fade over time. We offer a 1 year warranty on all our jewelry so if you have any issues, just email us for a replacement!
How do I take care of my jewelry?
All our pieces are made from either Gold Filled, Silver S925 or e-coated plating so we suggest that you avoid contact with moisture and liquids; this includes water, lotion, sunscreen, and perfume to ensure to longevity of the pieces. Our jewelry is not solid gold so it can fade over time. If you need to clean your jewelry, use a soft cloth to wipe away dirt.
How was will my order ship?
We typically ship all web orders within 1-3 business days that they are placed. Orders in the US will ship USPS Ground and arrive to you within five business days from the date it has shipped.
If you need your order rushed, just email support@thehalohaze.com with your order number and we will try to accommodate!
How much does shipping cost?
US orders- we offer free domestic shipping for orders over $150. Otherwise, we offer $7 flat rate shipping for USPS Ground.
Where do you ship from?
Los Angeles, CA
Do you ship internationally?
We currently do not offer international shipping, but we are growing so fast, thanks to YOU, that we intend to start international shipping soon. Keep your eyes peeled on our socials.
When will my pre-order ship?
All pre-order items and customized pieces have an estimated ship date of 7 days from the date of your order. If you can’t find it, email support@thehalohaze.com for more information.
How do I cancel or update my order?
Please email orders@swoonthebrand.com and we can handle this for you! Try to email us before 12pm PST so we can ensure that it is changed before we ship your order out.